I e-mailed two questions to Earthlink's tech support in the last couple of weeks. The way they selectively answered my questions really irritated me.
1. This blog is hosted on my free "Personal Web Space" that comes with each Earthlink DSL account. I have been wondering for a while if I could run Movable Type in that web space. Movable Type conveniently provides a sample letter, so I sent the following:
I am interested in running a weblogging content management system called Movable Type (http://www.movabletype.org/) on my account. This system has the following requirements:
* The ability to run custom CGI scripts
* Perl, version 5.004_04 or greater
Support for the DB_File Perl module *OR* MySQL & the DBD::mysql module
Does my account on your service meet these three requirements?
This is the response that I received:
We understand that you want to know if your account meet the requirements that you have provided. We are sorry to hear your situation.
Regarding your issue, we are sorry to inform you that you will not be able to run CGI scripts on your free webspace. We apologize for the inconvenience caused to you.
Notice that I asked 3 questions and Earthlink only answered one. I still have no idea whether my Personal Web Space can support applications that require Perl and/or MySQL.
2. In the course of migrating this blog from Blogger to Radio UserLand, I tried to set up .htaccess files on the web server to redirect traffic. No file I set up appeared to function at all (no matter where I placed it), so I sent the following to Earthlink's technical support:
I would like to know if I can use a .htaccess file to redirect file requests from one URL to another.
As an example, I would like to redirect http://tweezerman.home.mindspring.com/blog/index.html to http://tweezerman.home.mindspring.com/blog2/index.html.
1. Am I allowed to use a .htaccess file?
2. What directory does the .htaccess file need to be placed in? (root? /www? /www/blog?)
3. Can you show me how the proper Redirect command should look in the file? (There are others I need to set up besides this one.)
And here's the response I received back from them:
We understand that you are inquiring about redirecting, and htaccess.
You can redirect a web page to another address by uploading the file with the following lines:
Fortunately, I was able to work
around with the answers I received.
It sure would be nice though if tech support would answer all the questions
I actually asked.